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Network/system testing and problems

CDS participants who request CDS assistance for testing that requires access to

• CDS applications (e.g., RMS) during non-business hours will:
• Notify CDS Network Services at least two weeks before the test
• Notify CDS Network Services at least three days before the test date to cancel a
• previously scheduled test
•  Perform testing on Saturday or Sunday, depending on CDS availability
• Agree to established charges for testing and for cancellation of testing, as outlined

in written correspondence from CDS Network Services.
CDS Network Services will provide written correspondence to participants, confirming
the test dates and any applicable charges for testing.
CDS Network Services will continue to accommodate participants who request nonbusiness
hours testing that involves only network components, but not online
applications or Data Centre staff resources.
Problem support
Network Services Customer Support is responsible for the planning, implementation
and testing of all technical requirements on behalf of all participants. Network
Services Customer Support is not responsible for ongoing support.
If a participant at any location experiences problems with network components, a
system failure, etc., the problem must be reported to the CDS Data Centre Helpdesk,
either by the participant